Fantula

Privacy Policy隐私政策

FANTULA LLC · Effective October 9, 2026FANTULA LLC · 2026 年 10 月 9 日起生效

This policy explains what the Fantula app and the Fantula websites collect, why, who we share it with, and how you can delete it. We keep it short and specific on purpose.这份政策说明凡图拉 App 和凡图拉网站收集什么、为什么收集、和谁共享、你怎么删除。我们特意写得短而具体。

Who we are

Fantula is operated by FANTULA LLC, 30 N Gould St, Sheridan, WY 82801, USA. This policy covers the Fantula app for iPhone, the shop at fantula.com, and the company site at fantula.net.

Questions about privacy: [email protected].

我们是谁

凡图拉由 FANTULA LLC 运营，地址 30 N Gould St, Sheridan, WY 82801, USA。本政策适用于凡图拉 iPhone App、商城 fantula.com 和公司网站 fantula.net。

隐私方面的问题请发邮件到 [email protected]。

What we collect

  • Your account: your email address. If you sign in with Apple or Google, we also receive the identifier they give us for your account, and your email (or the relay address Apple gives you if you choose to hide it).
  • Your orders and balance: what you bought, when, what you paid, your balance and its history.
  • What you type to Tula, our assistant: the text of your questions and Tula's answers.
  • Support requests: what you write to our support team and their replies.
  • For some products sold only on the website (top-ups to your own account), the account details you choose to give us so we can complete the top-up. The app never asks for these.
  • Basic technical data: your IP address and device type reach our servers with every request. We use them to keep the service secure and to limit abuse.

The app does not collect your location, contacts, photos, microphone, camera or advertising identifier. The app contains no advertising and no third-party analytics. We do not track you across other companies' apps or websites.

The websites use an analytics tool to count visits and see where pages fail. The app does not.

我们收集什么

  • 你的账号：邮箱地址。用苹果或谷歌登录时，我们还会收到它们为你的账号提供的标识，以及你的邮箱（如果你选择隐藏邮箱，则是苹果提供的转发地址）。
  • 你的订单和余额：买了什么、什么时候、付了多少，以及余额和余额的变动记录。
  • 你对助手「图拉」说的话：你的问题和图拉的回答。
  • 客服记录：你写给客服的内容和客服的回复。
  • 部分只在网站销售的商品（充到你自己账号的代充）：你为了完成充值而主动提供的账号资料。App 从不索取这些。
  • 基础技术数据：每次请求都会带上你的 IP 地址和设备类型。我们用它们保障安全、限制滥用。

App 不收集位置、通讯录、照片、麦克风、相机和广告标识符。App 里没有广告，也没有第三方统计。我们不会跨其它公司的 App 或网站追踪你。

网站使用统计工具来统计访问量、发现出错的页面；App 不使用。

The AI assistant

Tula answers some questions with the help of an AI model run by a third-party provider (Cloudflare). When that happens, the text of your recent messages is sent to that provider to generate the answer. The app asks for your permission before you send your first message, and you can withdraw it at any time in the app under Me.

We keep a copy of questions and answers for up to 180 days so we can review them and improve the answers. This copy is not stored with your account or your IP address. Redeem codes never pass through the chat and are not in this copy.

Please don't type passwords, card numbers or other secrets into the chat.

关于 AI 助手

图拉回答部分问题时会借助第三方供应商（Cloudflare）运行的 AI 模型。这时你最近几条消息的文字会发送给该供应商，用来生成回答。App 会在你发出第一条消息前征得你的同意，你随时可以在 App 的「我的」里撤回。

我们会把问题和回答保留最多 180 天，用来回看、改进回答。这份记录不和你的账号、IP 地址存在一起。兑换码不经过对话，也不在这份记录里。

请不要在对话里输入密码、银行卡号或其它机密信息。

How we use it

  • To run your account, deliver what you bought, and show you your orders and balance.
  • To answer you, and to pass an order to our support team when you ask.
  • To send you emails about sign-in and about your orders.
  • To prevent fraud and abuse, and to meet our legal and accounting obligations.

We do not sell your personal data, and we do not use it for advertising.

我们怎么用

  • 管理你的账号、交付你买的东西、向你展示订单和余额。
  • 回答你的问题，并在你要求时把订单转给客服。
  • 向你发送登录和订单相关的邮件。
  • 防范欺诈和滥用，履行法律和财务上的义务。

我们不出售你的个人数据，也不把它用于广告。

Who we share it with

We use a small number of companies to run the service. They process data only on our instructions, and we require them to protect it at least as well as this policy does:

  • Supabase: sign-in and our database (data stored in Japan).
  • Cloudflare: network security, and the AI model behind Tula.
  • Tencent Cloud: the servers that run the shop (Singapore).
  • Resend: sending our emails.
  • PostHog: website analytics (websites only, not the app).
  • Payment providers: when you top up, the provider you choose (for example Apple, or Binance Pay on the website) processes the payment. We receive the result and the amount, not your card or wallet details.
  • Apple or Google, if you choose to sign in with them.

For products delivered as a code, we do not send your personal data to the supplier of the code. We may disclose data when the law requires it.

和谁共享

我们使用少数几家公司来运行服务。它们只按我们的指示处理数据，我们要求它们的保护水平不低于本政策：

  • Supabase：登录和数据库（数据存放在日本）。
  • Cloudflare：网络安全，以及图拉背后的 AI 模型。
  • 腾讯云：运行商城的服务器（新加坡）。
  • Resend：发送邮件。
  • PostHog：网站统计（只在网站上，App 不用）。
  • 支付服务商：充值时由你选择的服务商（例如苹果，或网站上的 Binance Pay）处理付款。我们收到的是结果和金额，不是你的卡或钱包信息。
  • 苹果或谷歌：如果你选择用它们登录。

以兑换码交付的商品，我们不会把你的个人数据发给供货方。法律要求时我们可能披露数据。

How long we keep it

  • Your account, orders and balance: until you delete your account.
  • Questions and answers with Tula: up to 180 days.
  • After you delete your account: your profile, balance history, support requests and messages are deleted. Order records are kept without any link to you, because we need them for our accounts.
  • Server logs: kept for a limited time for security.

保留多久

  • 账号、订单和余额：直到你注销账号。
  • 和图拉的问答：最多 180 天。
  • 注销账号后：你的资料、余额记录、客服记录和消息会被删除。订单记录会保留，但不再和你关联，因为财务记账需要。
  • 服务器日志：出于安全需要保留有限的时间。

Your choices

  • Delete your account: in the app, go to Me, then Delete account. On the website, go to your profile, then Delete account. Deletion is immediate and cannot be undone. Any remaining balance is removed with the account.
  • Withdraw permission for the AI assistant: in the app, go to Me.
  • See or correct your data, or ask us anything else: email [email protected]. We answer within 30 days.

Depending on where you live, you may have additional rights under laws such as the GDPR or the CCPA, including the right to access, correct, delete or receive a copy of your data, and to complain to your local regulator. We honor these requests wherever you live.

你的选择

  • 注销账号：在 App 里进「我的」→「删除账号」；在网站上进个人中心 →「注销账号」。注销立即生效、不可恢复，账号里剩余的余额会一并清除。
  • 撤回对 AI 助手的同意：在 App 的「我的」里。
  • 查看或更正你的数据，或有其它问题：发邮件到 [email protected]，我们会在 30 天内答复。

根据你所在的地区，你可能还享有 GDPR、CCPA 等法律规定的权利，包括查阅、更正、删除、获取数据副本，以及向当地监管机构投诉。无论你在哪里，我们都会受理这些请求。

Security, children, transfers, changes

We protect data in transit with encryption and limit who on our team can access it. No system is perfectly secure; if something goes wrong that affects you, we will tell you.

Fantula is not for children under 13, and we do not knowingly collect their data. If you are under 18, use Fantula only with a parent's or guardian's permission.

We are a US company, and our providers store data in Japan, Singapore and other countries. Your data will be processed outside the country you live in.

If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect.

安全、未成年人、跨境、变更

我们对传输中的数据加密，并限制团队内能接触数据的人。没有系统是绝对安全的；如果发生影响到你的问题，我们会告诉你。

凡图拉不面向 13 岁以下的儿童，我们不会明知而收集他们的数据。未满 18 岁请在父母或监护人同意后使用。

我们是美国公司，服务商把数据存放在日本、新加坡等地。你的数据会在你居住的国家或地区之外被处理。

本政策有重要变更时，我们会在生效前通过 App 或邮件通知你。