Refund Policy退款政策
Digital codes cannot be returned once they have been delivered, so please read this before you buy.数字兑换码一经交付无法退回，购买前请先阅读。
The short version
- Not delivered: if an order cannot be completed on our side, the full amount goes back to your Fantula balance.
- Delivered: a code that has been delivered cannot be refunded or exchanged, including when it was bought for the wrong region.
- Something wrong with a delivered code: tell us, and we will check it.
简要说明
- 没有交付：因我们的原因未能完成的订单，全额退回你的凡图拉余额。
- 已经交付：已交付的兑换码不能退款或更换，包括买错了地区的情况。
- 已交付的码有问题：告诉我们，我们会核查。
If a code does not work
Open the order in the app and tap Support, or message us with the order number. Tell us what the redeem page says. We check the code with our supplier. If the code was invalid when we delivered it, we replace it or return the amount to your balance.
We cannot help when a code was redeemed already, was used on an account from a different region, or was refused because of a restriction on your own account with the issuing company.
兑换码用不了
在 App 里打开这笔订单点「客服」，或带上订单号联系我们，并告诉我们兑换页面的提示。我们会向供货方核查。如果码在交付时就是无效的，我们会补发或把金额退回你的余额。
以下情况我们无法处理：码已经被兑换、被用在其它地区的账号上，或因你在发行方那里的账号受限而被拒绝。
Where refunds go
Refunds are returned to your Fantula balance as points, which you can use on another order.
Points bought through Apple's in-app purchase: requests to refund the top-up itself are handled by Apple, at reportaproblem.apple.com.
退到哪里
退款以点数的形式退回你的凡图拉余额，可用于其它订单。
通过苹果内购购买的点数：对充值本身的退款申请由苹果处理，入口是 reportaproblem.apple.com。
Contact
[email protected], or Telegram @Fantula_Support (10:00–23:00 Beijing time). Please include your order number.
联系我们
[email protected]，或 Telegram @Fantula_Support（北京时间 10:00–23:00）。请带上订单号。