Support支持
How to get help with the Fantula app and your orders.凡图拉 App 和订单的帮助入口。
About an order
The fastest way: open the order in the app and tap Support. The order number is sent along, so you don't need to type it.
You can also reach us at [email protected] or on Telegram @Fantula_Support (10:00–23:00 Beijing time).
订单问题
最快的办法：在 App 里打开这笔订单，点「客服」。订单号会自动带上，不用自己输入。
也可以通过 [email protected] 或 Telegram @Fantula_Support（北京时间 10:00–23:00）联系我们。
Common questions
- Where is my code? Open Orders in the app, open the order, and tap Show code.
- Which region should I buy? The one that matches your account with that brand. Codes from different regions cannot be mixed.
- I signed in and my orders are gone. You may have signed in with a different email than the one you used before. Sign out and sign in with that email.
- How do I delete my account? In the app: Me, then Delete account.
常见问题
- 我的兑换码在哪？在 App 里打开「订单」，点开那笔订单，点「显示兑换码」。
- 该买哪个区？和你在该品牌的账号一致的那个区。不同区的码不能混用。
- 登录后订单不见了。你这次用的邮箱可能和以前不一样。退出后用原来的邮箱登录。
- 怎么注销账号？在 App 里：「我的」→「删除账号」。
Policies
Privacy Policy: fantula.net/legal/privacy
Terms of Service: fantula.net/legal/terms
Refund Policy: fantula.net/legal/refunds
政策
隐私政策：fantula.net/legal/privacy
服务条款：fantula.net/legal/terms
退款政策：fantula.net/legal/refunds